Your hotel, connected with every guest. From their room.
The in-room guest experience platform that elevates the experience, generates revenue, unloads your team, and makes every guest feel exclusive attention without leaving their room
Project recognized as tourism innovation by Thinktur
The Hotel Industry Reality
Data you can't ignore
Staffing Crisis
Of hotels in Europe struggle to fill positions. The shortage of qualified talent threatens your service quality.
Overwhelmed Front Desk
Of inquiries are repetitive: WiFi, schedules, recommendations. Your staff wastes time on tasks that could be automated.
24/7 Coverage Cost
Per month to guarantee continuous service (5 employees per hospitality regulations). Can your budget sustain it?
Reviews at Risk
Of travelers read reviews before booking. A poor experience can sink your reputation online.
The face of your guest experience
Sofia, your in-room assistant
Sofia is the photorealistic avatar that brings the Accolier platform to life in every room. She connects your hotel with every guest, offers exclusive 24/7 attention, and makes every interaction generate value for both parties.
What can Sofia do for your guests?
Respond instantly
No waiting or queues. Immediate attention to any inquiry
Speak their language
10 native languages so they feel right at home
Recommend the best
Restaurants, activities and personalized destination experiences
Book services
Room service, spa, restaurant... all from the room
Answer questions 24/7
WiFi, schedules, transport... always available to help
Remember preferences
Personalized service in every guest interaction
Sofia in action
Watch Sofia attending your guests
Discover how Sofia interacts with guests in real time: answers questions, recommends restaurants, manages services and much more.
Checkout query
A guest asks Sofia about the checkout process and late checkout options
Restaurant menu
Sofia shows the guest the hotel restaurant menu and helps with the reservation
Local restaurants
Sofia recommends nearby restaurants based on the guest's preferences
Hotel services
The guest asks Sofia about available hotel services: spa, gym, pool and more
How Accolier Integrates with Your Hotel
A platform designed to seamlessly connect guests with all hotel services
We integrate with industry leaders
Connecting with the systems your hotel already uses
What Accolier does for your hotel
Four direct impacts from day one
Generate Income
In-room upselling of services: spa, restaurant, experiences, late checkout...
Improve Reputation
The guest feels attended and valued. That translates into better reviews
Unload the Team
Your staff stops handling repetitive queries and focuses on what matters
Exclusive Attention
The guest has their own assistant in the room. More autonomy, more satisfaction
Frequently Asked Questions
Everything you need to know about Accolier
Ready to connect your hotel with every guest?
Discover how Accolier elevates the experience, generates revenue, and unloads your team from their own room