This privacy policy informs about the processing of personal data carried out by BUDDYBEAM, S.L. through the website accolier.com.
1. DATA CONTROLLER
| Field | Information |
|---|---|
| Controller | BUDDYBEAM, S.L. |
| Tax ID | B21874862 |
| Address | Carrer del Pare Palau, N.º 5, Izquierda, Entresuelo 3, 43001 – Tarragona, Spain |
| dpo@accolier.com |
2. SCOPE OF APPLICATION
This privacy policy applies exclusively to data collected through this website, including:
- Website visitors
- Companies and professionals contacting for commercial information
- Users of the contact form and demo request
Important note: The processing of data from guests using the Accolier service in hotels is governed by a specific privacy policy and a data processing agreement between BuddyBeam S.L. and each client hotel.
3. DATA WE PROCESS
Data collected through the website
Contact form and demo request:
- First and last name
- Email address
- Phone (optional)
- Company/hotel name
- Position (optional)
- Message or inquiry
Browsing data:
- IP address
- Browser and device type
- Pages visited and time spent
- Cookies (according to our cookie policy)
4. PURPOSES OF PROCESSING
| Purpose | Legal basis |
|---|---|
| Respond to inquiries and information requests | Consent (Art. 6.1.a GDPR) |
| Manage service demo requests | Pre-contractual measures (Art. 6.1.b GDPR) |
| Send commercial communications about our services | Consent (Art. 6.1.a GDPR) |
| Analyze website usage for improvement | Legitimate interest (Art. 6.1.f GDPR) |
| Comply with legal obligations | Legal obligation (Art. 6.1.c GDPR) |
5. DATA RETENTION
- Commercial inquiries: up to 12 months from the last communication, unless a contractual relationship is established.
- Potential client data: during the commercial relationship and applicable legal periods.
- Browsing data: as indicated in the cookie policy.
6. DATA RECIPIENTS
Data is not transferred to third parties except:
- Service providers acting as data processors (hosting, email marketing), with signed data processing agreements.
- Legal obligation: when required by competent authorities.
All data is processed and stored on servers located in the European Union.
7. DATA SUBJECT RIGHTS
You may exercise the following rights:
- Access: know what data we process about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request the deletion of your data.
- Objection: object to the processing of your data.
- Restriction: request that processing be limited.
- Portability: receive your data in a structured format.
- Withdraw consent: at any time.
How to exercise your rights:
Send a request to dpo@accolier.com indicating the right you wish to exercise and providing a copy of your identity document.
Complaint to the supervisory authority:
If you believe the processing does not comply with regulations, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. SECURITY MEASURES
We have implemented technical and organizational measures to protect your data:
- Encrypted connections via HTTPS/TLS protocol
- Servers located in the European Union
- Restricted access control
- Staff confidentiality policies
9. MODIFICATIONS
We may update this privacy policy. The last update date is indicated at the beginning of the document. We recommend reviewing it periodically.
10. CONTACT
For any data protection inquiries:
BUDDYBEAM, S.L. Email: dpo@accolier.com Address: Carrer del Pare Palau, N.º 5, Izquierda, Entresuelo 3, 43001 – Tarragona, Spain